Nathan Lee is the founder and President of the Denise Amber Lee Foundation which he formed after the preventable murder of his wife, Denise, in 2008. He has made his life work to honor his courageous wife by promoting better training, standardized protocols, quality assurance, and technological advances for 9-1-1 so that it meets the expectations of all citizens. His testimony before the Florida Legislature in 2010 led to the passage of Florida's first-ever training and certification standard for all 9-1-1 Telecommunicators. 

Megan Lewis, Public Safety Manager and Tanya Lee, EvansCare Manager are featured contributors in this month’s Florida NENA Quarterly Newsletter.

Congratulations on your Strategy Air Sit-Stand Console! Welcome to the beautiful world of ergonomics, a.k.a. The world with too much information. Change is always hard, especially in dispatch communication centers; you’re used to your keyboard, mouse, console, and tchotchkes the way you like it. I get it! Take a deep breath and enjoy this tour through your new height adjustable console, as we have done the work for you. Here is an easy step-by-step guide on how to use a sit-stand desk to get the most out of it.

There is a lot to consider when you are planning a control room. There are many components that come together to make a successful operation. Not only are there elements that go into designing the room, but the technological aspect is also a huge piece of the puzzle as well. With all the focus on design and technology, it is no wonder that sometimes the people who work in the center can be overlooked. The operator is the most important asset to any control room. Below are three ways to make the environment more comfortable during long shifts.

This week’s blog post feature is from Terri D Sherman, winner of our Superhero contest.

9-1-1- operators, or “First” First Responders are the first point of contact when calling 9-1-1. They coordinate emergency response and most often give instructions to the panicked voices on the other side of the call.

Dispatchers are an integral part of the 9-1-1 system – they are who the public turns to during some of their most distressing times. Dispatchers are the bridge between the public and emergency services; while they often fly under the radar, it is the dispatcher community who deal with some of the toughest phone calls and situations. There is a lot resting on the shoulders of dispatchers. They are the unsung hero of the day.

Read on to learn the qualities of a good dispatcher.

The holidays are the busiest time of year for everyone, more so for those in the Emergency Service sector. With an increase in accidents and burglaries among other things, there is an influx of people calling 9-1-1 for assistance.

The initial moments of an emergency are crucial. 9-1-1 operators are the “First First Responders” who play an integral role in every emergency situation. These highly trained and eminently qualified professionals are often the first person contacted when an emergency occurs.

Choosing the right dispatch solutions partner for your Emergency Dispatch Communications Center is crucial to your team’s success. Aside from efficient, effective and failsafe communications between the operator, civilians, law enforcement, fire/rescue and emergency medical services, your center’s design is paramount for day-to-day operations and upset scenarios.